Curtain Wonderland Bundall

Extremely disappointing unfair refund practice that breaches Australian Consumer Law. I’m a regular customer who returned fully unused, unopened curtains after finishing my renovation. Instead of a cash refund, staff forced me to take store vouchers only. Over six months I tried to spend the vouchers but found zero items I needed. I returned to the shop yesterday to politely ask to convert vouchers back to full cash refund, yet my request was flatly refused again. Under ACL and Queensland Fair Trading rules, retailers cannot mandate store credit/vouchers against a customer’s will when accepting resellable unused goods. The unopened products cost Curtain Wonderland nothing to resell, yet they refuse to honour my legal right to a monetary refund. I’ve sent a formal written refund demand, but no response until now; if unresolved I will escalate this dispute to QCAT and Office of Fair Trading. Potential buyers beware — Curtain Wonderland prioritises locking your money in store credit over complying with Australian consumer rights laws. I cannot recommend shopping here.

Found our quality curtains.. we spend a lot there. Good staff n helpfull

The ladies in the shop were lovely. And the measure and Quote lady was also great. The installer was dreadful. He didn’t speak English and would not abide with my building rules. He installed my curtain disgracefully with big gaps. They looked so bad. I had to chase up head office to get them to fix it. At first they ignored me emails until I went into the shop and showed the ladies photos of my new curtains. Finally after 2 visits🙄they were repaired but he still made mistakes and they are not connected at the wall. This took 3 months. Very disappointed

As always professional and friendly advice abounds at curtain wonderland Bundall. Deb always goes out of her way to listen and take in the requirements and provide really helpful and practical suggestions. We have decorated several places from this store and are always overwhelmed by the lovely atmosphere, the attention to detail and the friendly faces greeting us.

Choosing the fabric and placing the order was the easy part. Although when it came to the installation you have to pay the full amount upfront before they will book in the installation. The installers were very inadequate to say the least. The two of them were unable to negotiate the track up the stairwell three flights upstairs, they told me that they would have to cut it in half. So I went down and carried it up the stairs myself and gave it to them. I don’t know where they find these people. Then they had the wrong track for the master bedroom and I was told that they could come not come back for another week so we were unable to sleep in the master bedroom .Having paid over $14,000 upfront they have no regard for the customer and they will come back at their leisure. I would avoid using this company and would never recommend them to anyone. The service is disgusting. Take my advice or you will be sorry.

On November 28, 2025, I had a very unpleasant shopping experience at the store and, in fact, was treated unfairly.At that time, there were no other customers in the store, only two female staff members: one older and one younger Natalia.I came to the store for two reasons: first, to purchase some additional curtains, and second, to inquire about…why, when purchasing the same product within a short period of time—specifically on November 6th, November 20th, and November 24th—are there three different prices?The young staff member, Natalia, listened carefully to my questions, and she was also quite puzzled.When I consulted the older staff member, the older employee firmly said, “It’s impossible.”I showed her the three receipts, and she said it wasn’t her responsibility and told me to contact the head office for a resolution.During this time, I noticed the Black Friday advertisement in the store, and I inquired whether I could return the unopened curtains in my car and receive a credit note, so that I could repurchase them at the Black Friday discounted price.The older staff member angrily said “No” and began complaining that I had come to the store multiple times to make returns, causing them a great deal of trouble.I restrained my anger and asked her whether my returns were within the store’s policy.Moreover, there are records that can be checked, and each time I visited, my main purpose was to purchase additional items; I only returned the blenders. This particular product clearly had noticeable installation issues compared to those sold in other stores.During those forty or so minutes of shopping, the older staff member not only failed to resolve the issue, but also repeatedly told Natalia, who was actively seeking solutions and attentively listening to my complaints, to ignore me and not to pay attention. This was extremely disrespectful.As a customer, I have never been treated this way before. Especially, I would like to thank the young staff member, Natalia. She has always listened carefully to the customers’ needs, demonstrated great professionalism, and proactively resolved any difficulties or problems. Such young individuals are truly valuable.

I recently had blinds and curtains installed in my townhouse. Thank you, I am very happy with the service I got from Anning Curtains And blinds.