Distinctive Blinds & Curtains

From start to finish nothing but professionalism and friendly staff. I had other quotes and they didn't listen to what I wanted and tried upselling. Distinctive listened and gave me choices. I have my blinds and am loving them best choice I have made.

I cannot fault this company From the sales representative to the installation guys and of course the quality Staff and directors also checking in on progress of job They are absolutely 5 star 🌟 🌟🌟🌟🌟

An update on my initial review (below) with an upgrade from 1 to 3 stars: My initial review galvanised action from Distinctive Blinds. The day after I posted the review (below), they called to lock in a day/time for installation of the final outstanding pieces (with no apology or explanation for the delay) and the subsequent visit included Karen, the business owner. A further visit was needed to fix a couple of outstanding issues with the blinds/curtains. So, after 6 months and 4 visits, everything is installed and correct. The blinds and curtains all look great and I'm very happy with them and their quality. Karen was very apologetic and I appreciate her visiting and explaining the reasons for the delay, including that they were overwhelmed with orders and there had been some staff changeover. But it should never have gotten to the point of me getting so frustrated to the point of writing a review to galvanise action. Customers will generally be happy if you treat them well and manage their expectations: if you provide a timeline for delivery, be proactive in keeping the customer in the loop if that timeline changes; be honest about the reasons for any delay; and contact them if you say you will, especially if they specifically request to be informed of changing timeframes. Given the quality of the final product, I'd like to engage Distinctive Blinds again, but I'm not prepared for the mental stress of going through a similar experience. original review: I am so disappointed with Distinctive Blinds. I am still waiting for parts of my order submitted 6 months ago, despite being told I'd have installation complete by Christmas (2025); and which I had hoped for to be prepared for the summer heat. I initially engaged them based on all the good reviews. Things started well - Jo provided excellent advice on colours/fabrics for the mix of blinds and curtains I needed. Then things deteriorated. Mid-January some of my order was installed by the very capable Paul, with no explanation provided for the delay ... though one of the curtains was also not correct (single side-hanging curtain instead of double centre-opening) and the curtain rails were black, not white. I was assured the rest of my order would be ready by mid-February and these errors fixed. Given things were dragging, I specifically asked that I be kept updated on any further changing timeframes. Well, the rest of the order was finally installed late March after I called for an update, but the correct curtain and curtain rod were still not ready, and I was told the 'wrong colour curtain' had been ordered. I then called back mid April - 6 months after the original order - and was told the order had 'fallen through the cracks' and that I would be called back the following business day with further details. I'm still waiting for the call and am growing increasingly unimpressed and angry with the continued delay and excuses. I'm worried that my correct curtain and curtain rails will never be installed. I understand that mistakes happen and orders can be mucked up (by your staff) but please treat your customers with more respect, and keep them updated if timelines change (especially when specifically asked to do so), with valid reasons. I had planned on having curtains and blinds done for the rest of our house but given this experience with Distinctive Blinds, I'll be looking at alternative options.

The outdoor blinds sold to us are not fit for purpose. Distinctive blinds aim to avoid responsibility and claim the issue is the shape of our house. They came out to sell, measure and install the blinds- nothing said then? Quick to call for payment, much slower on taking responsibility. Would you pay $18,000 for this? In response to the owners reply below: 1) The wind sensor is a recommended addittion for the automation system THAT YOU SOLD US ! It is not 3rd party - you sold us the automation system ! The automation system recommends the use of the wind sensor to retract blinds in heavy wind circumstances. This did not cause the issue. Your own installer sighted the issues and said himself the parts had come apart overtime, the evidence for this was most of the screws associated with the brackets and cables on the ground - did a single wind event or the sensor recommended by the system YOU SELL slowly unscrew the fixings of this product. Again folks - this business will try anything to avoid responsibility 2) Yes, we said that we wanted wire guided blinds - Distinctive then came to our home, measured, quoted and installed without indicating this product is not suitable for everyday outdoor use - this very point raised by the owner highlights that she believes the wire guided blinds are not fit for purpose - this business will try anything to avoid responsibility 3) We needed to follow up for 6 weeks for someone to come out and we were charged for this. It is only the fact that I didn't pay the bill that the service was "free" - I have added a copy of the invoice to the images. The reason for my speculation regarding financial position is the relentless, creative and often contradictory arguments put forward by the business as to why it is the customers fault that their product is not fit for purpose. I have placed this review where relevant so that other customers can understand who they are dealing with.

I am very impressed with the quality of my new curtains. The whole process from showroom advice to install was fantastic. We got ceiling mounted sheer blinds and I couldn’t love them more. Wayne did a great job on the install and was great to deal with. Thanks for the great service.

We chose Distinctive Blinds & Curtains confidently after going through the process of inviting other business’s into our home because of their approach to customer service, good turn around time for the finished product and their value. Other companies stated that they were “ On Sale” and that we would be saving, our experience did not find this to be accurate. Distinctive Blinds & Curtains were very competitive with price for a high quality product but with this came exceptionally good customer service. This was our experience, from the initial first meeting through to the very end of the process. Elliot visited our home and we found Elliot to be very considered and we built rapport easily, he gave different option advice, he was patient and open to our changes due to other outside factors in our home renovation. I liked the fact that I did not feel rushed into my decision’s. Amity was the coordinator of scheduling all the different works in and she worked around our schedule. Amity always got back to us in a very timely manner if I called and left a message with the scheduling. Her communication and organisation was excellent. Ash installed our outdoor zip blinds. Ash was very personable and we felt very confident as we could see the professionalism in his work. This was our first installation experience with Distinctive. After Ash finished the installation which was done perfectly he gave us some some good advice on care and maintenance of the blinds and also a lesson on how to use them correctly to prevent unwanted problems into the future. Wayne was the final team member to come into our home to install all of the blinds, block out curtains and sheer curtains. He did get some support from another team member who set up all the curtains that day ready for him to do the install ( I am sorry I do not remember this person’s name ) but I can say he was super nice and punctual which we appreciated. Wayne is a true professional and it is evident with his approach, knowledge and just the way he goes about his work. For us and our experience it was seemless.That is what comes with years of experience and someone who has the care factor and incredible work ethic.Everything done just A+ In our experience we would not hesitate to recommend Distinctive Blinds & Curtains to anyone who is about to invest in new Blinds & Curtains and we personally believe the customer service is excellent on all levels within this business.

The curtains and blinds look great, good quality, and the staff were very friendly and informative. Elliot was so helpful and picked great colours for our home. The price was also fantastic. The only disappointment was in our bedroom. When the curtain was installed, the installer cracked the ceiling because the curtain rod was too wide. As this is a brand new home, we were quite upset. I contacted Distinctive, but they were closed over Christmas, which was understandable. It took a couple of months for someone to come and fix the ceiling. However, when they came to repair it, they said it was difficult to remove and cut down the rod. Instead, they simply filled the crack with spackle. It does not look as well finished as we had hoped, as we can still see the damage.